Luxurious Room Diffuser, 500ml - Signature

Last updated: 16 September 2026

At Rovelliq, we work with fulfilment and logistics partners to deliver your orders efficiently.

Depending on the product and available stock, orders may be shipped from fulfilment warehouses in the European Union, United Kingdom, United States or other available locations.

Order Processing

Most orders placed before 23:59 (GMT+2) are processed and dispatched on the next business day.

Some products may require additional processing time, particularly products that are made to order. Where applicable, this will be indicated on the relevant product or brand information.

Once your order has been dispatched, tracking information will be provided where tracking is available.

UK Delivery

Most orders delivered to the United Kingdom are estimated to arrive within:

4–10 business days

Delivery times are estimates and may vary depending on the product, fulfilment location, carrier and destination.

Orders dispatched from UK warehouses may have different delivery times from orders dispatched from EU warehouses.

Shipping Costs

Shipping costs vary depending on:

• Product
• Delivery destination
• Fulfilment warehouse
• Package size and weight
• Shipping method

The exact shipping cost applicable to your order will be displayed on the relevant product page or at checkout before you complete your purchase.

Orders Containing Multiple Products

If you order products that are fulfilled from different suppliers or warehouses, your order may be shipped in multiple packages.

You may therefore receive separate tracking numbers and deliveries at different times.

Separate shipping charges may apply where applicable, and any applicable charges will be shown before you complete your purchase.

Tracking

Where tracking is available, your tracking information will be sent to the email address provided when placing your order.

Depending on the destination and fulfilment location, shipments may be handled by logistics providers such as DPD, DHL, UPS, FedEx, PostNord or other delivery partners.

Delivery Delays

Although we work to provide accurate delivery estimates, delays can occasionally occur.

Possible causes include:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High seasonal demand
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

If your order appears to be delayed, please check the tracking information first.

If you require assistance, contact us at:

support@rovelliq.co.uk

Please include your order number.

Customs, VAT and Import Charges

For orders shipped to the UK from outside the UK, applicable VAT, customs duties or other import charges may depend on the value, nature and origin of the goods and the applicable UK rules.

Where applicable, information about taxes or charges will be provided during checkout.

For UK shipments from the EU with a goods value above £135, import VAT and customs duties may apply depending on the circumstances of the shipment.

Large or Bulky Products

Large and bulky products may have different delivery arrangements and shipping charges.

Any applicable shipping information will be displayed on the relevant product or at checkout.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If you realise that your delivery address is incorrect, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

Contact

For questions regarding shipping or delivery:

Rovelliq
Email: support@rovelliq.co.uk

Last updated: 16 September 2026

We want you to be satisfied with your Rovelliq purchase. If you change your mind, receive a faulty product or experience a problem with your order, please contact us.

1. Your UK Consumer Rights

If you are a consumer in the UK, you have statutory rights under applicable consumer protection legislation.

For most online purchases, you generally have the right to cancel your order within 14 days of receiving the goods without having to provide a reason, subject to applicable exceptions.

You then generally have a further 14 days to return the goods after notifying us of your decision to cancel.

These rights do not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.

2. How to Request a Return

Before returning an item, please contact us at:

support@rovelliq.co.uk

Please provide:

• Order number
• Full name
• Product you wish to return
• Reason for the return, if applicable

We will provide you with the appropriate return instructions.

Please do not send products to an address unless it has been confirmed by Rovelliq.

3. Condition of Returned Products

You may handle and inspect the product as reasonably necessary to establish its nature, characteristics and functionality.

If the product has been handled beyond what is reasonably necessary, your statutory rights may still apply, but a deduction may be permitted where applicable to account for any diminished value.

Where possible, please return the product with its original packaging, accessories and included materials.

4. Return Shipping Costs

Where you exercise your statutory cancellation rights because you have changed your mind, you may be responsible for the direct cost of returning the goods where permitted by applicable law and where this was properly communicated before purchase.

If a product is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.

5. Faulty, Damaged or Incorrect Products

If your product arrives:

• Damaged
• Faulty
• Incomplete
• Different from the product ordered

please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or video showing the issue.

We will assess the situation and work with you to resolve it in accordance with your statutory rights.

6. Refunds

Once a return has been received and processed, an approved refund will normally be issued to the original payment method.

Where you cancel your order under your statutory cancellation rights, refunds will be handled in accordance with applicable UK law.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

7. Refund Deductions

Where permitted by law, deductions may apply where goods have been handled beyond what is necessary to establish their nature, characteristics and functionality.

No contractual term in this policy is intended to remove or restrict your statutory consumer rights.

8. Exceptions

Certain goods may be excluded from cancellation rights where an applicable legal exception applies.

Examples may include certain personalised or made-to-order goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or other products covered by statutory exceptions.

Where an exception applies, this will be communicated where required.

9. Contact

For questions about returns, refunds or faulty products:

Rovelliq
Email: support@rovelliq.co.uk
Address: Hareidsvegen 145 6060 Hareid Norway