Returns & Refunds
Last updated: 16 September 2026
We want you to be satisfied with your ROVELLIQ purchase. If you change your mind, receive a faulty product or experience a problem with your order, please contact us.
1. Your UK Consumer Rights
If you are a consumer in the UK, you have statutory rights under applicable consumer protection legislation.
For most online purchases, you generally have the right to cancel your order within 14 days of receiving the goods without having to provide a reason, subject to applicable exceptions.
You then generally have a further 14 days to return the goods after notifying us of your decision to cancel.
These rights do not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.
2. How to Request a Return
Before returning an item, please contact us at:
support@rovelliq.co.uk
Please provide:
- Order number
- Full name
- Product you wish to return
- Reason for the return, if applicable
We will provide you with the appropriate return instructions.
Please do not send products to an address unless it has been confirmed by ROVELLIQ.
3. Condition of Returned Products
You may handle and inspect the product as reasonably necessary to establish its nature, characteristics and functionality.
If the product has been handled beyond what is reasonably necessary, your statutory rights may still apply, but a deduction may be permitted where applicable to account for any diminished value.
Where possible, please return the product with its original packaging, accessories and included materials.
4. Return Shipping Costs
Where you exercise your statutory cancellation rights because you have changed your mind, you may be responsible for the direct cost of returning the goods where permitted by applicable law and where this was properly communicated before purchase.
If a product is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.
5. Faulty, Damaged or Incorrect Products
If your product arrives:
- Damaged
- Faulty
- Incomplete
- Different from the product ordered
please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or video showing the issue.
We will assess the situation and work with you to resolve it in accordance with your statutory rights.
6. Refunds
Once a return has been received and processed, an approved refund will normally be issued to the original payment method.
Where you cancel your order under your statutory cancellation rights, refunds will be handled in accordance with applicable UK law.
Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
7. Refund Deductions
Where permitted by law, deductions may apply where goods have been handled beyond what is necessary to establish their nature, characteristics and functionality.
No contractual term in this policy is intended to remove or restrict your statutory consumer rights.
8. Exceptions
Certain goods may be excluded from cancellation rights where an applicable legal exception applies.
Examples may include certain personalised or made-to-order goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or other products covered by statutory exceptions.
Where an exception applies, this will be communicated where required.
9. Contact
For questions about returns, refunds or faulty products:
Rovelliq
Email: support@rovelliq.co.uk
Address: Hareidsvegen 145 6060 Hareid Norway